1. Acceptance of Terms
By accessing or using Lunivo POS (the "Service") provided by Lunivo Labs ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.
2. Provision of Service & Account Security
- License: We grant you a non-exclusive, non-transferable right to access and use the cloud-based Lunivo POS software for your business operations.
- Account Responsibility: You are solely responsible for maintaining the confidentiality of your admin credentials and managing your staff's access via our 64-point permission matrix. Lunivo Labs is not liable for any data loss, theft, or discrepancies resulting from unauthorized staff actions or compromised passwords.
3. Subscriptions, Payments, and Billing
- SaaS Plans: We offer Monthly, Yearly, and Lifetime subscription tiers. Fees for the Monthly and Yearly plans include cloud hosting and system maintenance.
- Lifetime Plan: The Lifetime plan requires an ongoing LKR 15,000/year fee for cloud hosting, maintenance, and automated backups, which applies from Year 2 onwards.
- Hardware Bundles: Hardware purchases (including Touch Terminals, Cash Drawers, and Thermal Printers) are billed separately from the software subscription. Hardware remains the property of Lunivo Labs until full payment is received and cleared.
- Refunds: Subscription fees are generally non-refundable unless legally required or explicitly stated in a separate written agreement.
4. Acceptable Use Policy
You agree not to use the Service for any unlawful, fraudulent, or malicious purpose. You are strictly prohibited from:
- Reverse-engineering, decompiling, or attempting to extract the source code of the POS software.
- Using the platform to process fraudulent or illegal transactions.
- Attempting to bypass our security features, licensing checks, or multi-tenant isolation protocols.
5. Limitation of Liability
To the maximum extent permitted by law, Lunivo Labs shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, or data arising from your use of the Service. While we provide automated Google Drive backups and offline-sync capabilities to minimize disruptions, you remain solely responsible for verifying your business records and physical cash drawers.
6. Termination
We reserve the right to suspend or terminate your account immediately, without prior notice, if you breach these Terms of Service or fail to pay subscription or hosting fees. Upon termination, your right to use the Service will cease, and we may delete your data in accordance with our data retention policies.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.