1. Acceptance of Terms
By accessing the Lunivo Labs website or engaging our services for custom software, UI/UX design, or cinematic media, you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a company, you represent that you have the authority to bind that entity.
2. Scope of Services
Lunivo Labs provides custom digital solutions. The specific scope, deliverables, timelines, and milestones for any project will be outlined in a separate, mutually agreed-upon formal proposal or Statement of Work (SOW).
3. Payments and Billing
- Milestones: Project fees are generally divided into milestones (e.g., upfront deposit, design approval, and final delivery). Work will commence only upon receipt of the required initial deposit.
- Non-Refundable: Due to the custom nature of our engineering and design work, all deposits and payments for completed milestones are non-refundable.
- Hosting & Third-Party Costs: Unless explicitly stated in the SOW, clients are responsible for ongoing third-party costs, such as server hosting, domain registration, or premium API integrations.
4. Intellectual Property & Ownership
- Custom Deliverables: For entirely custom software, UI/UX design, and media projects built specifically from scratch for a client, Lunivo Labs assigns the intellectual property rights of the final deliverables to the client, but strictly only upon full and final payment of all project invoices.
- Proprietary Products & Pre-existing IP: Lunivo Labs retains all intellectual property rights, title, and ownership of our proprietary, pre-existing software platforms and products (including, but not limited to, Lunivo POS and Lunivo DMS), as well as any underlying frameworks or code libraries used across multiple projects. Engaging our services to implement, customize, or integrate these products grants the client a non-exclusive license to use them, but does not transfer ownership of the core products.
- Agency Portfolio Rights: Unless a prior Non-Disclosure Agreement (NDA) explicitly prohibits it, Lunivo Labs retains the right to display non-sensitive project outcomes, screenshots, and case studies in our portfolio and marketing materials to demonstrate our expertise.
5. Client Responsibilities
To ensure timely project delivery, the client agrees to provide necessary assets, technical access, and feedback within agreed-upon timeframes. Delays in client feedback may result in corresponding delays to the project timeline.
6. Warranties and Limitation of Liability
- As-Is Delivery: We pride ourselves on digital excellence. However, custom software is provided "as-is" upon final sign-off. We typically include a defined bug-fixing warranty period post-launch (as specified in your SOW), after which any maintenance will be billed separately.
- Liability Limit: To the maximum extent permitted by law, Lunivo Labs shall not be liable for any indirect, consequential, or business-interruption damages arising from the use of, or inability to use, the deliverables we provide.
7. Termination
Either party may terminate a project engagement with written notice if the other party breaches a material term of the agreement. Upon termination, the client is responsible for paying for all work completed up to the date of cancellation.
8. Governing Law
These Terms of Service and any separate project agreements shall be governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes shall be resolved within the exclusive jurisdiction of the courts of Sri Lanka.